We deliver. Trust in us like so many before you.
The Process Panda professional services team are service management aficionados. Whether the team is working with you to implement Halo for the first time, extending your existing Halo solution, advising on process, or providing you product support, they do it with professionalism, foresight, and abundant knowledge.
Halo Professional Services
Halo Implementation Services
Our team has completed 200 implementations among them across various levels of complexity, so this isn't our first rodeo. Utilising several best practice implementation methods, our team consistently delivers results on budget, time, and scope.
Halo Configuration Services
Need some heavy lifting done beyond the initial implementation? Don’t worry, we’ve got you. Our Professional Services team can assist with any additional work that may need doing, including but not limited to complex workflow design, 3rd party integrations, form design, and more.
Halo Administration Services
Our Virtual Administration services for Halo offer clients a comprehensive solution to streamline their IT service management processes. With a dedicated team of skilled professionals, we handle all aspects of Halo administration, ensuring smooth operations and optimal platform utilisation. From initial setup and configuration to ongoing maintenance and support, we cater to the diverse needs of businesses across various industries.
We work closely with clients to understand their unique requirements and tailor our services to meet their goals and objectives. By leveraging our expertise in Halo, we help organisations enhance efficiency, reduce downtime, and improve overall service delivery.
Cherwell to Halo Migration Services
Process Panda has had an overwhelming amount of Cherwell Service Management (CSM) customers transition to the Halo platform after the end-of-line news to the extent we've designed a dedicated service linked to seamlessly transitioning your organisation from the Cherwell product to Halo. To quote one of our customers, 'Halo is like Cherwell, but 10x better'.
At Process Panda, we have formulated a bulletproof transition-in (to Halo) and transition-out plan (from Cherwell), which includes planning activities associated with assessing your current state, data migration, organisational change management, administration training, parallel run & testing, deployment, documentation & knowledge transfer, and more.Additionally, many of our existing consultants have Cherwell experience, understand its intricacies, and have designed a migration tool to reduce the burden of migrating your historical data.
Service Management Advisory Services
With 50 years of Service Management experience and countless service management projects completed, it is safe to say we know a thing or two about Service Management. Therefore, allow us to apply our lessons learnt, strategy, and sage understanding to assist you in achieving your Service Management vision.
Training & 24x7x365 Product Support*
Our in-house product specialists provide your organisation with all the necessary training to administer the HaloITSM solution. In addition, we provide local product support in North America on a 24x7x365 basis, ensuring product questions are answered and high-priority incidents are solved.
Book a Demo
Interested in seeing how HaloITSM can transform the way your team delivers exceptional service?
Schedule a demo with one of our experts today.