Halo:
Consume, don’t wrangle
At Process Panda, when asked why we don't sell with other Service Management tools, our response is simple: Once you experience Halo, you'll understand. It's no wonder we maintain a 99.9% customer retention rate upon renewal.
.webp)
What is Halo?
Halo is a market-leading Enterprise Service Management solution that has completely changed the industry as we know it. Highly regarded by Gartner, Capterra, and GetApp, Halo has disrupted the global ITSM/ESM marketplace through its modern approach to Service Management, including AI-ITSM, an intuitive UI, seamless UX, powerful workflow engine, 100% codeless development, and an inclusive licensing model.
Halo will transform your current ways of working into intuitive, up-to-the-minute workflows. It will give your teams the ability to deliver the very best in service – to customers and employees alike, consistently and repeatedly. Halo is a single, all-inclusive Service Management software solution, and it won’t just standardise your processes. It will also deliver valuable analytics so that you can match your service management capability to the actual needs of your business. Present – and future.
Leader of the Pack
100,000+ users, from 75+ countries, trust HaloITSM to deliver their ITSM solution
The Licensing Model
No tiered plans or locked-away features. Just an all-inclusive service management SaaS solution, built in the cloud for the cloud, and can be enjoyed through named licenses, concurrent licenses, or a mixture of both. Halo software carries an ISO27001 certification, satisfies all data sovereignty requirements, and resides in AWS Sydney Data Centre.
Features
Align your services to the business needs. Deliver an exceptional service with a fast, simple and fully configurable system. Fully tailored to suit your business, we grow with you as your needs change. All modules as standard. Unlimited usage.
Enterprise Service Management
With built ESM modules, you can provide your other service areas, such as HR, Facilities, Finance, Projects, and Cyber Security, with the tools they need to provide better service at no additional cost.
AI-ITSM
Power up your Service Management practices with Halo’s Generative Artificial Intelligence (AI) capability. By combining the power of Azure OpenAI and Halo, customers can enjoy the next-generation approach to Service Management.
Reporting & Analytics
Enjoy hundreds of best practice out-the-box reports and dashboards or create your own through Halo’s powerful report builder.
Incident Management
With 40 years of experience in Service Management and numerous completed projects, we're well-equipped to help you achieve your Service Management goals.
Self-Service Portal
Customize your brand's portal with full flexibility. End users access requests, raise tickets, and find solutions with control over their viewing and actions based on user roles.
Problem Management
Automate and escalate ongoing problem management, investigating root causes for in-depth resolution. With HaloITSM, handle any issue effectively, ensuring exceptional problem resolution.
Release Management
Manage all releases, from bug fixes to major enhancements, in one interface. Keep end-users informed with notifications about changes and version updates.
Change Control
Efficiently manage organizational changes of any scale with HaloITSM's robust change management feature. Ensure deadlines are met and practices are standardized company-wide.
Service Catalogue
Maintain a comprehensive, ITIL-compliant record of all actions carried out through the system. Keep your team informed on all progress and provide detailed reports to customers including all relevant information.
CMDB/Configuration Management
Track your assets and visualise dependencies between configuration items. Identify and log incidents and problems against assets and identify systemic failings prior to causing major incidents.
Knowledge Base
Build your knowledge base by turning solutions into articles, or create dedicated content with detailed keyword indexing, rich formatting and
file attachments. Increase productivity and make information easily accessible with the ability to share knowledge and canned responses.
SLA Management
Never violate an SLA again with our SLA Management facility. Create multiple and customisable SLA groups, timings, priorities and descriptions for response and resolution times. Experience automated escalation rules and emails to communicate effectively throughout your organisation.
The Service Platform that Drives the McLaren Formula One™ Team
When every tenth of a second matters, you only use the best tools available.
Integrations
Halo offers costumers access to hundreds of pre-built connectors at no additional cost. See the below for some of our favorites:
3CX
Tie 3CX together with HaloITSM to handle incoming calls to automate the ticketing logging process.
ADFS
Remove friction from security with ADFS and allow access to the portal with Single Sign On in HaloITSM.
Act
Integrate Act with ITSM software to synchronise CRM and customer information.
Active Directory
Integrate Active Directory with HaloITSM to seamlessly synchronise users and agents.
AlertOps
Integrate AlertOps with HaloITSM to synchronise alerts.
Anydesk
Integrate AnyDesk with HaloITSM to achieve a faster and more efficient support system.
Azure
Link Azure with HaloITSM to centralise Azure cloud services to your ITSM solution.
Azure Automation
Automate your requests using Azure Automation within HaloITSM for services including mailbox creation, access granting and new users.
Azure DevOps
Integrate Azure DevOps with HaloITSM to increase collaboration between IT and product team.
Azure Monitor
Link Azure Monitor with HaloITSM to centralise your systems.
Azure Sentinel
Integrate Azure Sentinel with ITSM software to leverage real-time searches and incidents.
BeyondTrust
Integrate BeyondTrust with HaloITSM to connect remotely to assets and sites.
Centrify
Enable Single Sign-On (SSO) by integrating Centrify and HaloITSM together.
ChatGPT
Improve service delivery and operational efficiency by integrating HaloITSM with OpenAI’s ChatGPT.
Cisco
Tie Cisco into your incoming call experience within HaloITSM to automate ticket logging.
Connectwise Automate
Integrate Connectwise Automate with ITSM software to monitor your assets from within HaloITSM.
Continuum
Integrate Continuum with ITSM software to work side by side with a continuous sync of tickets, actions and much more.
Datto RMM
Share asset information between Datto RMM and HaloITSM to create a synchronised assets registry.
Device42
Integrate Device42 with ITSM software to synchronise customers and devices.
Integrate Facebook with ITSM software to centralise your communication channels into a single solution.
GoIntegrator
Integrate Go Integrator with HaloITSM to provide significant productivity gains to your organisation.
Google Calendar
Centralise your teams calendars within HaloITSM to create a single of truth.
Google Workspace
Import users from your Google directory and enable Google Sign-In across HaloITSM.
HaloCRM
Integrate HaloITSM with HaloCRM and foster collaboration between your internal operations and customer service teams.
Help Desk Migration
Help Desk Migration allows you to import your customer service desk data painlessly and automatically to HaloITSM.
Hubspot CRM
The Hubspot CRM integration allows you to synchronise HaloITSM with Hubspot for CRM and customer information.
IT Glue
Connect IT Glue with HaloITSM to connect your external documentation to your asset management.
Intune
Integrate Intune for mobile device management (MDM) and mobile application management (MAM).
Jamf
Integrate Jamf with ITSM to manage your Apple devices.
Jira
Turn Jira issues into manageable tasks using a two-way sync with HaloITSM, so teams across the company can stay aligned.
Kaseya
Integrate Kaseya with HaloITSM software to synchronise assets and manage alerts.
KashFlow
Tie together your Kashflow and HaloITSM accounts to move billable invoices with ease.
Lansweeper
Automate asset scanning by integrating Lansweeper with HaloITSM to create an up-to-date asset registry.
LogMeIn Rescue
Use LogMeIn to connect remotely to HaloITSM’s sites and assets.
Microsoft Dynamics CRM
Integrate Microsoft Dynamics CRM with HaloITSM and synchronise the latest information from your data-rich CRM system.
N-Able N-Central
Integrate N-Able N-Central with ITSM software to allow your ticketing platforms to work side by side.
Ninja RMM
Integrate Ninja RMM with ITSM software to synchronise assets and manage alerts.
ONEiO
Avoid jumping between tools with HaloITSM’s ONEiO integration.
Office365
Office 365 Integration enables HaloITSM to work alongside office 365 and synchronise the two platforms.
Okta
Manage identities by integrating HaloITSM and Okta together to move securely across your organisations tech stack.
Orchestrator
Integrate Systems Center Orchestrator with ITSM software and automate your service desk processes.
Outlook
Integrate Outlook in order to automatically convert emails into action items allowing you to track and manage inside HaloITSM.
PRTG
Integrate PRTG with ITSM software to synchronise assets and manage alerts.
PagerDuty
Integrate PagerDuty with ITSM software to track incidents in one centralised location.
Power BI
HaloITSM feeds into your Power BI environment, enabling you to analyse your data using software that is already in use within your organisation.
Powershell
Integrate PowerShell with HaloITSM and run scripts based on system events.
Qualys
Integrate Qualys with ITSM software to synchronise assets and manage alerts.
Quickbooks
Connect Quickbooks and HaloITSM to move billable work to invoice stage with ease.
RingCentral
Integrate RingCentral into HaloITSM to automate incoming calls to log tickets easily.
SCCM
Use System Center Configuration Manager to automate your asset updates to HaloITSM.
SCOM
Integrate System Center Operations Manager with ITSM software to centralise your alerts under one system.
Sage
Syncronise your Sage and HaloITSM to connect your billing workflow.
Salesforce
Track leads and manage your entire sales pipeline between Salesforce and HaloITSM with ease.
Slack
Share information, updates and files in Slack #channels from directly inside HaloITSM.
Snow Software
Integrate Snow Software with ITSM software to synchronise customers and devices.
Solarwinds Orion
Integrate SolarWinds Orion with ITSM software to centralise your alerts under one system.
Splashtop
Integrate Splashtop with HaloITSM to deliver a superior support experience.
Splunk
Integrate Splunk with HaloITSM to leverage real-time searches and incidents.
TeamViewer
Integrate TeamViewer with HaloITSM to connect remotely to assets and sites.
Teams
Integrate Microsoft Teams in order to send notifications to a channel of your choice.
Manage Twitter posts via HaloITSM to connect with customers from one sharable space.
Varibill
Link Varibill and HaloITSM to move billable work to invoice stage with ease.
Workativ
Integrate Workativ Assitant with HaloITSM to automate remote employee support.
Xero
Integrate Xero with HaloITSM to streamline your billing and customer management for productions.
Zapier
Build custom integrations between HaloITSM and plartforms available in Zapier.
bvoip
Connect bvoip to synchronise data between your phone system and HaloITSM.
Book a Demo
Interested in seeing how HaloITSM can transform the way your team delivers exceptional service?
Schedule a demo with one of our experts today.